Standard of Service


Interactive Teaching Methods

The teaching methods of Redwood College Distance Education are designed to build knowledge, skills, and character in students.  The scope and sequence is constructed to scaffold learning, a progression of building basic skills to mastering more complex concepts. Through teacher supported self-paced learning, each student has the opportunity to master the achievement standards.

When introduced to a new concept, students will be well prepared as they will have the prerequisite knowledge and skills to succeed. The student is not advanced on an age or peer-related criterion; rather the student learns individually and masters the skills and material before advancing.

Student level is not defined by chronological age, but progresses through the skills in the learning continuum as these are mastered. A student’s academic needs will be diagnosed before appropriate learning pathways can be constructed. A student will then be set work that is directly related to their learning needs. If any deficiencies in learning are uncovered during the diagnostic process, the learning pathway will be structured to include coverage of these areas.

Teaching methods include:

  • diagnostic testing
  • one-to-one tutoring
  • support for the in-home supervisor
  • personal education plan crafted for the student in response to diagnostic testing
  • opportunity for the student to direct learning pace
  • opportunity for the student to review work regularly
  • deliberate teaching of meta-cognitive learning strategies
  • regular feedback on student produced work

 

Communication Procedures

Redwood College is required to report to NSSAB, auditors and for Census on how the College communicates with the relevant stakeholders.

Student to Teacher Communication

Students may contact their assigned teacher in the following ways:

  • Via email using College-generated email
    • Students must clearly identify their purpose for contact, use their full name in the subject line, and abide by the College’s code of conduct when using ICT
  • Through the online learning platform’s internal messaging processes
    • Students must clearly identify their purpose for contact, use their full name in the subject line, and abide by the College’s code of conduct when using ICT
  • Through the online appointment booking app
    • Student may request their teacher contact them by either phone or via online tutoring
    • Student must clearly identify their purpose for contact, use their full name in the subject line, and abide by the College’s code of conduct when using ICT
  • Via post

 

Parent to Teacher/College Communication

Parents may contact their student’s assigned teacher in the following ways:

  • Via email using College-generated email
    • Parents must clearly identify their purpose for contact, use their customer code in the subject line, and abide by the College’s code of conduct when using ICT
  • Through the online appointment booking app
    • Parent may request the teacher contact them by either phone or via online tutoring
    • Parent must clearly identify their purpose for contact, use their customer code in the subject line, and abide by the College’s code of conduct when using ICT
  • Via post

 

Parents may contact the College in the following ways:

  • Via the official College telephone number when the matter is not related to academic learning
  • Via email to the College email address:
  • Via post

 

Teacher to Student Communication

Teachers may contact their students in the following ways:

  • Via email using College-generated email
    • Teachers must clearly identify their purpose for contact and abide by the College’s code of conduct when using ICT
  • Through the online learning platform’s internal messaging processes
    • Teachers may initiate an online learning activity requiring the student to engage in online conversation with their learning cohort
    • Teachers may respond to student requests
    • Teachers may directly message a student with regard to feedback about a specific learning activity
  • In response to the online appointment booking app
    • Teachers will respond to requests for phone tutoring or online tutoring as identified by the student or parent through the online appointment booking app
  • Via telephone
  • Via post

 

College to Parent Communication

The College may contact parents in the following way:

  • Via telephone or SMS
  • Via College website
  • Via online marketing campaigns
  • Via online newsletters
  • Via online social media
    • The College must clearly identify their purpose for contact and abide by the College’s code of conduct when using ICT
  • Via email
    • The College must clearly identify their purpose for contact and abide by the College’s code of conduct when using ICT
  • Via post

 

Tracking and Assessment of Work

Submission of three assessment items per subject per term is required for each student.

A teacher will provide each student with assessment sheets that indicate which items are to be submitted, including submission dates.

Submission of student assessment at regular, designated intervals as evidence of learning is mandatory

 

Regular Monitoring of Students’ Achievements and Learning Standards

The student’s assigned teacher will:

  • monitor student attendance
  • monitor student progress through completed work samples, anecdotal evidence gathering, regular communication with the in-home supervisor
  • assess the student work being submitted in both print and online formats
  • provide feedback and opportunity for student improvement
  • evaluate the student work against relevant criteria and achievement standards

 

The College will:

  • supply a report for each individual student every semester on a five-point reporting scale as required.